Frequently Asked Questions
Everything you need to know about your artistic journey with Grabie.
How long does shipping take for my art supplies?
Standard shipping usually takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused and unopened items in their original packaging. If your art supplies arrive damaged or defective, please contact our support team immediately for a replacement or refund.
Are Grabie art materials professional grade?
Yes, we pride ourselves on offering high-quality, artist-grade materials that cater to both beginners and professional artists, ensuring vibrant pigments and durable tools for every project.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Can I track my order in real-time?
Absolutely. Once your order has shipped, you will receive an email with a tracking link. You can also log into your Grabie account to view your order history and current status.